At Fetch the Vet, we are committed to protecting your privacy and handling your personal information responsibly and transparently. This Privacy Policy outlines how we collect, use, store, and protect your information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

 

1. What Information We Collect

We may collect personal information including:

• Your name, address, phone number, and email

• Pet details such as name, age, species, breed, medical history

• Appointment history and payment details

• Any other information you provide during communication or services

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We may also collect non-personally identifiable information related to how you use our website for analytics and improvement purposes.

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2. How We Collect Information

We collect your information through:

• Online booking forms

• Direct communication (e.g., phone, email, text)

• In-person consultations

• Website interactions and analytics tools

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3. Why We Collect Your Information

We collect your information to:

• Schedule and deliver veterinary services

• Communicate appointment details or updates

• Maintain accurate pet medical records

• Process payments and issue receipts

• Comply with legal and regulatory obligations

• Improve our services and client experience

 

4. How We Store and Protect Your Information

Your personal information is securely stored in encrypted digital systems. We take reasonable steps to protect it from misuse, loss, unauthorised access, modification, or disclosure.

 

5. Disclosure to Third Parties

We do not share your personal information with third parties except:
 

• With your explicit consent

• To veterinary specialists or referral hospitals at your request

• As required by law or regulatory bodies

• For payment processing with secure providers

 

6. Accessing and Updating Your Information

You have the right to request access to or correction of your personal information at any time. To do so, contact us using the details below.

 

7. Cookies and Website Analytics

Our website may use cookies and analytics tools to enhance your user experience. You can disable cookies through your browser settings.

 

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website and take effect immediately upon publication.

 

9. Contact Us
If you have any questions, concerns, or requests regarding your personal information, please contact:

Fetch the Vet

Email: info@fetchthevet.com.au

Phone: 0492970768

Location: Greater Shepparton, VIC, Australia